Refund policy

RETURN & REFUND POLICY

We hope you love your Franklin Milo pieces as much as we do. If something isn’t quite right, we’re here to help.

RETURNS

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn, unwashed, and in original condition

  • Be free of stains, odors, pet hair, or damage

  • Include original tags and packaging when possible

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

To begin a return, please contact info@franklinmilo.com with your order number.

INTERNATIONAL ORDERS

Eligible orders shipped outside of the U.S may be returned within 14 days of delivery.

Customers are responsible for all return shipping costs and any applicable customs duties, taxes, brokerage fees, or other charges associated with the return.

Original shipping charges, customs duties, taxes, and other import fees are non-refundable.

Due to international shipping costs and limited inventory, exchanges are not available for International orders. If you need a different size, you may return the eligible item for a refund and place a new order.

All returned items must meet the eligibility requirements outlined in our Return Policy.

Refused or Unclaimed International Orders

If an international order is refused, unclaimed, or returned to Franklin Milo due to unpaid customs duties, taxes, import fees, or unsuccessful delivery, a refund may be issued once the package has been received back by Franklin Milo.

Any original shipping charges, return shipping costs, customs duties, taxes, brokerage fees, or other carrier charges incurred by Franklin Milo will be deducted from the refund.

Refunds will only be issued for merchandise that is returned to and received by Franklin Milo. We are unable to issue refunds for international packages that are abandoned or otherwise not returned to us.

EXCHANGES

We currently offer size exchanges only, subject to availability, for eligible U.S. orders.

Because our collections are produced in limited quantities, we are unable to exchange items for different styles, colors, or future product releases.

If your desired size is unavailable, your original item may be returned for a refund in accordance with our Return Policy.

International orders are subject to the exchange restrictions outlined in the International Orders section above.

FINAL SALE ITEMS

The following items are final sale and cannot be returned or exchanged:

  • Grip Socks

  • Sale items

  • Gift cards

  • Worn or washed items

PREORDER ITEMS

Preorder items are produced in limited batches specifically for our community. Estimated shipping windows are listed on each preorder product page.

Please note:

  • Shipping timelines are estimates and may occasionally shift during production.

  • Orders containing preorder items may ship separately.

  • Once production has begun, preorder purchases cannot be canceled or refunded.

  • Size exchanges are available for eligible U.S. orders, subject to inventory, once your preorder has been delivered and meets our exchange requirements.

  • International preorder orders remain subject to the International Orders policy above.

LIMITED COLLECTIONS

Franklin Milo collections are intentionally produced in limited quantities.

New designs, seasonal collections, and future product releases are not eligible for exchanges. If you’d like to purchase an item from a future collection, you’re welcome to place a new order when it becomes available. Please note that limited releases may sell out quickly.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please email info@franklinmilo.com within 7 days of delivery and include your order number and photos of the issue.

This applies to both U.S. and international orders.

We’ll review the issue and work with you to make it right as quickly as possible.

REFUNDS

Once your eligible return has been received and inspected, approved refunds will be issued to your original payment method. Please allow one week for the inspection process.

After inspected, please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable.

For international orders, customs duties, taxes, brokerage fees, return shipping costs, and other import or carrier charges are also non-refundable unless otherwise required by applicable law.

QUESTIONS

For any questions regarding your order, return, or refund, please contact us at info@franklinmilo.com.